Privacy Policy – krishloom

Website: https://krishloom.com
Email: [email protected]
Phone: +91 6372642893
Office Address: KRISHLOOM VASTRAM (OPC) PRIVATE LIMITED Plot No: 1632/15509, Khata No: 1330/10531 Ground Floor, Satya Vihar Rasulgarh, Bhubaneswar Odisha – 751017 India

Goldy Shoppers, operating under the brand name “krishloom” (“we,” “our,” “us”), values your trust and is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy describes how Goldy Shoppers (krishloom) collects, uses, stores, and protects your personal data when you access or use our website, services, and products.

We adhere to and comply with all applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other applicable rules and regulations.

Information We Collect

• Personal Identifiable Details – Name, phone number, email, address.
• Payment Information – Processed securely via PCI-DSS compliant third-party gateways. We do not store card details.
• Account Credentials – Username and password (if account created).
• Device & Technical Data – IP address, browser, device type.
• Order & Transaction History.
• Communication Records – Email, calls, WhatsApp interactions.

Purpose of Data Collection

• Order processing and fulfilment
• Customer support and returns management
• Service improvement and analytics
• Marketing (with consent)
• Legal and regulatory compliance
• Fraud prevention and security

Legal Basis for Processing

• Consent under Section 6 of DPDPA, 2023
• Performance of Contract
• Compliance with Legal Obligations
• Legitimate Business Interests

Data Retention & Storage

We retain personal information only as long as necessary for business or legal purposes. Certain records are retained for a minimum of 3 years under Indian tax and accounting laws.

Sharing & Disclosure

• Logistics partners (Blue Dart, Delhivery, etc.)
• Payment gateways (Razorpay, Paytm, etc.)
• Technical partners (Shopify, Google Analytics)
• Regulatory authorities when legally required

Security Measures

• SSL Encryption
• Encrypted databases
• Role-based access control
• Regular security audits

Your Rights Under Indian Law

• Right to Access
• Right to Correction
• Right to Withdraw Consent
• Right to Deletion
• Right to Grievance Redressal

Grievance Redressal

Complaints will be acknowledged within 24 hours and resolved within 15 business days.

Cross-Border Data Transfers

Where data is processed outside India (e.g., Shopify, Google Analytics), we ensure compliance with Section 16 of DPDPA, 2023 and enforce strict contractual safeguards.

Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.

Policy Updates

This Privacy Policy may be updated periodically. Updates will be published on our website.

Contact Us

Disclaimer: This Privacy Policy is drafted in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 including the IT Rules, 2011.